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Harry Jashvir

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Deliver and Monitor Care to an Outstanding standard with a detailed step by step detailed guide as to the action plan which will ensure a thorough grounding for your care staff teams. A good foundation here will pay dividends as the plan will help to bring all members of your team into a synchronized system which works well when staff have a thorough grasp of these basic concepts.

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#### Step 1

- **Background:** Explain CQC digital records requirements and Sajjid Javid's requirements for social care to have implemented a digital system by 2024. This has been accelerated by the NHS Experience during the pandemic whereby the NHS app showed how digital technology helped with pressures e.g. medication requests, booking appointments and accessing digital records. The Health Minister wants to level up social care with the NHS in terms of digital records as it helps provide more efficient access to care in an era where care staff shortages are at an all-time high.
- **Objections:** Empathise with care staff who may not have the required basic digital skills and those worried about being tracked (social services and CQC require information for a confirmed location for check-in and check-out times).
- **Data usage:** The carer app uses very small amounts of data. This will depend on whether you are supplying handsets or they will Bring Their Own Devices (BYOD).
- **Assurances:** Assure them that the carer app was created by two carers who cared for their family and many aspects help carers which you will cover in the second part.
 
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#### Step 2

WIIFM or "what's in it for me" from the carer's perspective. Explain the benefits of:
- **Speech to text (voice to text):** Carers will be able to save their time as they will no longer need to write care notes onto paper documents and forms or log the check-in and out times with a date and signature. This is now automated and will have a time-saving in the region of 70%. It will remove the need to deliver written care logs to the office monthly or email them on a daily basis as the voice-to-text notes are also sent automatically to the office.
- **Unallocated Calls:** The Unallocated calls will be viewable to carers who can view the time and distance to the call, and request the call, allowing carers to increase their gross earnings without increasing travel time and expenses.
- **Lone Worker Legislation:** Handover notes, SOS, a built-in camera with an additional Upload facility and Safeguarding Alerts will help protect carers working alone.
- **Maps:** Maps will allow carers to see directions and distances from their start location and current location, helping them plan their journeys quickly and optimally.
- **eRota:** Carers will be able to view their calls from today and into the future allowing them to make decisions on which calls they can or cannot attend.
- **Track Earnings:** An earnings calculator allows carer staff to view and track their contracted hours, daily hours, completed hours and their gross salary. There are many more features that care staff will find exceptionally beneficial such as the ability to view past Call details with the eCDR (electronic care delivery timeline report) but we found once these are explained that carers will be looking forward to seeing these in action, and ready to move to the next step.

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> For steps 3, 4 and 5, we recommend for best practice, a classroom-based training in groups of 6 to 8 where care staff can view on a screen or laptop the training that is being delivered so they can action the tasks on their mobile device at the same time. Trainers should check if carers have completed each task before moving to the next section. If you deliver training online and carers are based at home it will be more productive if they view your training on a laptop or a separate device to the one they will use for the carer app.

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#### Step 3

At this stage, you will want to make sure that Carers are conversant with accessing the carer app as well as the CareSuccess Training Academy by saving them to an uncluttered home screen on their devices.

Although the process has been simplified we recommend that you familiarise carers with how to set up their PIN/fingerprint and save their credentials securely.

If you are supplying the handset or you need us to provide mobile devices their device will be clutter-free and you can add additional restrictions e.g. they can only view authorised apps and internet sites.

A good foundation at this point will prevent issues at later dates.

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#### Step 4

At this stage, you want to show and familiarise Care Staff through a detailed demonstration of the carer app features and how they work. It's a good idea to ask Carers to take their notes. Here we will cover; Client Visit times, Address, Maps and DNAR Status and move on Check-in and Out, Care Activities (both planned and unplanned), eMAR, Instructions, Safeguarding Alerts, Mood Monitoring, Tick boxes, the Camera, Body Maps and Care Notes (general, per activity and handover).

We will also cover the simple-to-use icons that give a nice user experience which includes Messages, Unallocated Calls, 2 to 1, Visit Reports (eCDR) Document Uploads and when Offline. An explanation of RAG (red, amber and green status) with live time reporting and how information entered by Care Staff is sent to the office.

Here Carer's leads realise that they will not have to worry about delivering handwritten notes every month to the office or emailing daily. A good foundation will ensure that your organisation is placed in a strong position in terms of recording and monitoring care allowing management to be responsive to both Carer and Client needs/emergencies or critical issues.

Before moving to the next stage, it's a good idea to point how out how to navigate between the Client and Staff portals. A simple icon allows management to monitor additional care time if the evidence is required to present to bill funders.

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#### Step 5

Here we start to show how a Carer can view a specific Client's Hospital / Grab sheet and Contact details (Emergency, NOK, GP and Pharmacy).

An explanation of how the simple-to-use icons will ensure carers have the information they need to support Clients such as Electronic Documents, policies and wellbeing, and medication schedules with current and historical medication.

The Safeguarding Alerts and Visit Reports or eCDRs (electronic care delivery timeline reports) mean carers are in the loop and will be in a position to provide the best care.

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#### Step 6

Staff portal: Here we will cover how Care Staff can view their weekly visits/calls with their contracted hours, and hours allocated and completed on a daily/weekly basis together with earnings.

From the Staff portal, they can view documents and videos for any handouts, policies and training that management has allocated to them.

The Offline functionality is also found here together with the two-way Messaging. The Settings tab allows Carer Staff to create or amend a PIN and set up a thumbprint log in.

The version number is also displayed so Care Staff can always have the latest version. If your organisation monitors time for care and travel then we will cover them here.

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### Step 7

Once Care Staff have been presented with detailed workings of the carer app, it's time for them to stay using the mobile app. We will have created a Trial Call / Visit with 4 /5 care activities scheduled daily for a period of 5 to 7 days.

You may wish to conduct this in a classroom set-up or allocate 10 minutes daily basis to complete one call daily on the mobile app.

They will go on one call each day and complete it fully from start to end. They will familiarise themselves with Carer responses and icons ie Safeguarding Alerts, Interactive Body Maps, eMAR and the list of features listed in the previous steps.

Management will receive the trial Visit report in real-time and will be able to decide which carers are competent and which need additional support. We found that if the carers complete the 5 to 7 calls that most of them become fully conversant.

Although this trial is aimed at a simple visit, the next QA stage will reinforce all the benefits and their respective features and if any Care Staff need additional support.

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#### Step 8

People learn from different methods e.g. reading or viewing a video or presentation, taking notes or just listening and then practising. Hence we have created 6 Quality Assurance Modules to help social care providers to ascertain that their Carer Staff have attained a minimum standard threshold.

Through the mobile care app, they will engage in various exercises including a question and answer session, multiple choice questions and tasks so you can assess their level of understanding. This will reinforce the features and allow carers to navigate within the app and think about the different portals whilst practising and answering the QA modules.

The modules can be deployed one module at a time, multiple modules or all  Six of them through the mobile app. You can decide the times and dates and if to deploy to a specific Carer, multiple Carers or all Carers. You can also ask Carers to complete the online version through the CareSuccess Online Training Academy which has a pass rate of 75% leading to certification.

This will ensure that existing and new Care Staff have an effective onboarding strategy which you can plan and demonstrate for CQC digital records requirements. An effective strategy will in a time of carer shortages help you to reduce churn rates and retain Care Staff as they will feel that they are being trained and supported effectively by a professional organisation.

- **Carer QA 1:** For this exercise, we have listed the features within the carer app. Care Staff will use the mobile app to read the feature together with its benefit and simply to tick off which features they like best. By reading the text we found that it reinforces the memory of when the initial training was given together with when they used the trial visits of 7 days period. It also refreshes their minds and helps to forge the link between the benefit and the feature with a simple icon. It also further reinforces the simplicity of the carer app as they fill out the first QA module.
- **Carer QA 2:** Consists of 52 simple questions which test their knowledge of the carer app. As they access and answer the questions through the mobile app, it again reinforces the features in the app as they use it. "Practise makes perfect." This exercise highlights a carer's understanding and if they need further support or not. They will select a simple tick box response consisting of "Yes", "No" or "Support Required". Management will receive a Visit report and as each question is numbered will be able to identify any issues and set their pass marks.
- **Carer QA 3:** Focuses on the workflow process and navigation within the carer app. Carers will read a question with several multiple choice outcomes and decide on the correct response. This will reinforce the correct pathway in the minds of Carer Staff.  Again the exercise is completed within the app resulting in the Carer being able to practice and reinforce the familiarity, features and benefits. Assessors can easily determine any weaknesses in real time or retrieve results at a convenient time.
- **Carer QA 4:** This Module consists of four tasks for Carers to complete within the mobile app. You will want them to be competent prior to a "Go Live" date. The Tasks include Accident Reporting, Note-taking (voice to text and typing notes), and adding a Document or Image to a specific call. They will also respond to whether they have completed the task or need support.
- **Carer QA 5:** Focuses on daily care logs or care notes and the multiple areas where they can be logged by a Carer within the app. These include i. Overarching or general notes (which can be exported by management to an excel file for auditing), ii. Care Notes for a particular activity, multiple notes logged at different times for the same care activity, or iii. One-off notes for a specific activity or iv. Medication notes to explain why a particular  Reason Code was selected and iv. Handover Notes. This exercise will allow Care Staff to practise and see the real-time recording with times and electronic signatures, how the Handover Notes appear from call to call as well as the length of those care notes.
- **Carer QA 6:** Has been designed for carers to reflect on the various features and in particular what are their personal favourite features. This module also asks them to explain how their favourite features benefit them and the Clients that they care for. It’s a moment of realisation as we come to the end of the exercises to understand the comprehensive nature and how care records and monitoring are compiled through an easy interface.

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#### Step 9

Assessors or Trainers within your organisation will have access to a detailed timeline report per Carer that has completed the Trial Visits, the QA exercises on the mobile app and the Online QA exercises.

The Visit reports can be viewed and searched for at a later date and with detailed responses making it easier for Assessors and Trainers to gauge pass marks or areas for further development.

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#### Closing

At this point, your Care Staff will be competent to use all the features in the mobile app and leverage all the benefits to help them deliver responsive and effective care as they record care delivery to an "Outstanding" level within a safe and caring person centred environment, and for your organisation to be a digitally enabled well led social care provider. 

To see the care recording, you can book a demo from the link below.

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The implementation plan covers a comprehensive step-by-step plan to onboard Care Teams.

Details of The 9-Step Digital Care Records Implementation Plan

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With any care recording system which transfers real-time alerts and care recording to management and care coordinators, the system will only be as good as the person entering the information.

Hence, a quality carer training and induction programme will ensure that your organisation can leverage the digital tools combined to create the Ultimate Care Recording And Monitoring System.

Groundwork with a strong foundation is needed to overcome and level up the digital divide between the NHS and social care.

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### The 9 Steps

|Steps|Approx. Timescales|
|---|---|
|**Step 1:** Introduction: Background, Legislation, Handling Objections & Assurances. Designed to help Care Staff to start Onboarding with the right mindset.|30 to 60 minutes|
|**Step 2:** What's The Benefit For The Carer: 8 simple to use digital tools that will help with their Safety, Earnings and Workload.<br />For Online based training Care Staff will need to view the live training on a separate device to ensure that they can action tasks on the mobile device that they will eventually use in the community.|60 minutes|
|**Step 3:** Care Staff Access and Configuration: Download, Security, PIN, Thumb print, face recognition, Credentials & Training Academy.|60 minutes|
|**Step 4:** Client Visit - detailed demonstration.|60 - 90 minutes|
|**Step 5:** Client / Service User Portal.|60 minutes|
|**Step 6:** Staff Portal.|45 minutes|
|**Step 7:** The 7 Day Trial.|10 minutes per day x 5 / 7 days|
|**Step 8:** Carer QA delivered on the carer app. - [See Below](#care-staff-quality-assurance-modules)|N/A|
|**Step 9:** Care Staff Assessment.|N/A|
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At this point, your Care Staff will be competent to use all the features in the mobile app and leverage all the benefits to help them deliver responsive and effective care as they record and monitor care delivery to an "Outstanding" level within a safe and caring person centred environment, and for your organisation to be a digitally enabled well led social care provider.

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### Care Staff Quality Assurance Modules

|Modules|Approx. Timescales|
|---|---|
|**QA 1:** Favourite features (25) which reinforce the benefits for carers.|30 minutes for care staff|
|**QA 2:** 52 simple questions that measure a Carer's understanding and if further support is required.|30 minutes for care staff|
|**QA 3:** 29 Multiple Choice to gauge Carer knowledge of the care workflow process within the mobile app.|45 minutes for care staff|
|**QA 4:** 4 Tasks to complete on the mobile app.|30 minutes for care staff|
|**QA 5:** 5 exercises for Carers based upon care notes to provide practice and familiarisation as to when to use characters and voice to text.|20 to 30 minutes for care staff|
|**QA 6:** Top 3 Favourites which reinforce benefits to Carers.|40 minutes for care staff|
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### PS
- Create your own or add your current Training Programmes, Audits, Surveys and Assessments to be deployed for carers and staff within the mobile app.
- You can provide further support to carers as you can share your training documents to the carer app as well as policy and procedures, their contract of employment and handouts.
- We can train a member (s) of your organisation to create your Audits, Assessments and Quality Assurance Surveys within the mobile app. If you would like me to show how one of your Staff training can be created within the mobile app, feel free to contact me at [harry@caresuccess.io](mailto:harry@caresuccess.io).
- Train the trainer initiatives and access to the plan for all our clients will help you to ensure budgets are not exceeded and quality foundational support is not comprised.

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### Additional Resources
1. Online Academy - short videos act as a reference point or refresher training for both carers, on-call staff, Trainers and Assessors.
2. The 6 QA Modules are available online leading to certification.
3. All of the QA Modules are available on the mobile app which gives your Trainer the flexibility to allocate Training directly to the carer's app either a single or multiple modules ensuring a clear foundation is maintained.
4. We can train your carers directly via video calls in small groups or train your trainer directly.
5. On-call App for staff covering the out-of-hours service - how technology can help with your out-of-hours service.

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### Our Customer experiences
1. A day before writing this article, I was in a carer meeting and the director ( I will refer to him as Mr T), prior to the meeting had commented that the carer app was easy to use as he had completed the digital training for himself, and yet in the meeting, he realised that the basic digital understanding of accessing a website, visiting play store or the app store, and then being able to navigate around a mobile phone were simple tasks, and yet some of his care team were not familiar with these aspects and he recognised the difference in basic digital skills. As an organisation, we will not only hold your hand but that of your carer too: we are all only as good as our weakest link, and I am talking here of self-interest as both your care business and our technology business is actually in the hands of the carer's basic digital knowledge.
2. We have a customer in Surrey (Mr E) who is under constant pressure from a very busy home care agency with both short calls and with 24/7. Emergencies occur daily which tend to be the norm where ultimately he has to make a decision to sacrifice training and inevitably has now realise that the effectiveness of the transformation plan for his care staff is at the very heart of his care company.
3. A client of ours in Worcester consisting of a husband and wife team (Mr W) were introduced to our carer app and having used other systems in the past, implemented the change to our systems with no need for a full digital plan. They created their own action plan which has been effective.
4. A Mr J for whom we developed the ability to scan large documents into the carer app spent a couple of hours learning the app with our in-house trainer. Mr J is now using the carer app in various locations in England and Scotland.

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A quality carer training and induction programme will ensure that your organisation can leverage the digital tools combined to create the Ultimate Care Recording And Monitoring System.

The 9-Step Digital Care Records Transformation Plan

‘Go digital or go under’ may sound like a stark ultimatum but the recent liquidation of Thomas Cook proves there is truth in it. With a 22,000-strong workforce and a 178-year heritage, the case of Thomas Cook proves there is no such thing as being so big that your business can’t fail by ignoring the rapid march of digitalisation.

The need for digital transformation isn’t restricted to the travel industry. It’s the way forward across all sectors from retail and manufacturing to education and healthcare, as supported by a recent study which revealed 89% of enterprises have plans to adopt a digital-first strategy.

There are lessons to be learned from the demise of Thomas Cook and the writing is on the wall for businesses that fail to take action in light of their downfall. Digital technology disrupted the travel industry and left Thomas Cook behind. It is now disrupting the care industry. Investing in digital transformation is no longer a choice; it’s the only way to ensure your agency won’t suffer the same fate.

In this article, we’ll take a look at what went wrong with Thomas Cook, what the care industry can learn from this and how digital technology can drive your care agency forward.

### LESSONS TO LEARN

Thomas Cook was “an analogue business in a digital world”. These are the words of Tim Jeans, former managing director of Monarch Airlines, who left the airline well before its own liquidation. Like it or loathe it, we live in a digital world and that’s dramatically changed the way potential clients interact with businesses

In the case of Thomas Cook, they held onto their 560 high street travel agents and failed to heed the changes in how people now book their holidays. Rather than move forward with the internet revolution, they watched it go by. Travellers became increasingly happy to create their own holidays by booking online with competitive travel businesses that had unique offerings. Airbnb, Trivago, Expedia, Ryanair and lastminute.com all took slices of the market away from Thomas Cook

The fact is, the internet revolution makes it easy for your clients to find alternatives to the services you offer. Even if you’re an established name, holding onto Local Authority contracts or retaining private clients now requires more than this.

### WHAT THE GOVERNMENT HAS TO SAY

We aren’t the only ones who believe in digitalisation in care, the government is pushing for it too. The NHS 5-year plan puts digitalisation at its heart. Social care services are now enforcing a new requirement on care providers in order to secure care contracts – you must embrace digital technology in the running of your care agency. No digitalisation, no contracts, it’s as simple as that.

Digitalisation will keep you in the game when it comes to winning care contracts but it can do far more to benefit the day to day running of your agency in light of the current state of domiciliary care in the UK.

### THE CURRENT STATE OF CARE

The rate of staff turnover in adult social care is staggeringly high at 30.7%, resulting in 110,000 nationwide vacancies at any one time. Almost 70% of these vacancies are for carers. Greater turnover means more time and money spent on recruitment and training, while continuity of care suffers. The problem at first appears intractable.

You’re expected to retain your carers at a time when turnover rates are at an all-time high and the funding gap continues to grow. You can’t increase salaries, you don’t get a say on adult social care funding and a looming Brexit is predicted to further exacerbate the situation.

So, what can you do to get your staff to stay and be the very best? The short answer: make their lives easier

Help them deal with the strain on the system, empower them to do more and free up their time to focus on delivering excellent care. This is where digital technology has a major role to play.

### HOW CAN DIGITAL TECHNOLOGY HELP?

Often, the task of digital transformation focuses on the bottom line. However, truly effective digitalisation of your care agency requires shifting focus to the frontline. This is something organisations in other sectors have already recognised. In the manufacturing industry, 71% recognise their workforce as either very or extremely important in realising the digitalisation of their organisation, according to an Industry report.

By transforming your care agency from the ground up and taking a people-centred approach, your bottom line will benefit as the performance of your staff improves and your agency delivers better care more efficiently. This is what will raise your brand and profile above your competitors.

### PRACTICAL APPLICATIONS

When considering where in your care agency digital technology can make the greatest impact, it’s helpful to consider the outcomes you wish to achieve. Here are 3 major benefits of digitalisation that can help your care agency:

### CONTINUITY OF CARE

Mobile technology enables your carers access to clear, up-to-date care plans anywhere, anytime. What’s more, it allows them to easily update care plans or add handover notes for subsequent care visits. Features such as photo uploads also improve the accuracy of data for more tailored service provision.

### TIME SAVED

Handwritten notes are not only easily lost or damaged, but they are time-consuming to prepare. Digitalisation speeds up the process of updating care plans and compiling handover notes. Voice-to text capability means carers needn’t even type up their notes. Cloud storage and mobile access means your carers can have instant access to the information they need, enabling them to get straight down to providing care. For visiting home carers, time is also saved in between appointments with mobile apps providing appointment reminders and maps with detailed directions

For office staff, operations that ensure the smooth running of your care agency can be brought together on a single platform, rather than juggling multiple software programmes, spreadsheets or hardcopy files. Rostering, electronic invoices and timesheets to integrate with payroll software, as well as centralised access to staff records, reports and training certificates all save your office staff time.

### ENHANCED VISIBILITY AND COMPLIANCE

Mobile apps enable GPS tracking and logging of appointment times, with real-time alerts to office staff of missed or late appointments. Accident and incident reports can be logged at the scene and immediately made available to managers via a single shared digital platform. All of this data provides a clear evidence trail for audits while features such as digital questionnaires for service users and electronic care plans ensure you are always ready to provide evidence to the CQC.

CareSuccess has developed a suite of apps tailor-made for the care industry. Each app facilitates continuity of care and compliance, improves visibility and reduces the time your staff spend on administrative tasks, so they can focus on the human side of care.

The need for adult social care in the UK is growing. Currently, over a third of older people receive formal care and an ageing population means that one in 5 UK residents are now aged over 65, with expectations that this will rise to one in 4 by 2050. Meeting the demands for care will require gains in efficiency and effectiveness that only digitalisation can provide.

The bell has already tolled for care agencies that are stuck in analogue mode. The internet revolution is here, unless you want to suffer the same fate as Thomas Cook. Make it happen for your care agency today by contacting Harry Jashvir, on [harry@caresuccess.io](mailto:harry@caresuccess.io) to get your Free 30-Day Trial of our care apps.

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‘Go digital or go under’ may sound like a stark ultimatum but the recent liquidation of Thomas Cook proves there is truth in it. With a 22,000-strong workforce and a 178-year heritage, the case of Thomas Cook proves there is no such thing as being so big that your business can’t fail by ignoring the rapid march of digitalisation.

Lessons that domiciliary care can learn from Thomas Cook

We all know that when it comes to the property market, it’s all about Location, Location and Location and similarly in domiciliary care it is debated that its all about Evidence, Evidence, and more Evidence.

Every Care Quality Commission (CQC) inspection is primarily an Evidence-gathering exercise. Speaking to one inspector and CQC Specialist Advisor (SpA), I was told that “if it isn’t written down then it never happened”. That’s the stark reality of running a domiciliary care agency today. It can be overwhelming.

Every action or inaction on the part of your Support Workers needs to be justified:

- What did they do?
- When did they do it?
- Where did they do it?
- How and why?…..and all of this needs to be documented.

When something goes wrong or there is a major incident where a member of staff is or has been involved such as the unexpected death of a Service User, without the appropriate documented Evidence of the above, your agency is at a far greater risk of being fined or being found guilty of negligence, corporate manslaughter or gross misconduct.

Gathering all the Evidence you need to protect your agency; your Support Workers and your Service Users may sound like an impossible task but it doesn’t have to be.

Digital technology exists to help you easily and comprehensively log, store and access all your recorded evidence.

## Why go digital?

If you’re not quite convinced of the power of going digital, of switching from manual care notes to electronic notes, consider the following:

### SPEED

MAR charts, Topical medication Application reports (TMARs), Fluid Intake, ABC Charts, Safeguarding, Bristol Stool, Monitoring Charts and the list goes on; your Support Workers have a lot to write up during a single visit. How much time does that take away from the provision of care on each visit? 10 minutes or even more?

With electronic notes, the time spent documenting tasks can be drastically reduced. With the CareSuccess mobile app, checklists for tasks considerably speed things up with voice-to-text functionality adding that vital layer of detail as all your Support Worker needs to do to make their notes is click and talk.

### ACCESS

Whether it’s the CQC or Social Services, dealing with demands to see Evidence of a Service User incident can be stressful. This is especially true if you have boxes of paperwork to wade through. With logbooks stored in Service Users’ homes, your Care Managers may not even be up to date on the current status of a Service User, let alone have easy access to vital notes. This situation is confounded by the eligibility of hurriedly written care notes as your Support Workers struggle to stay on schedule for each visit.

Electronic notes can be accessed anywhere, anytime. With the CareSuccess management portal, Manager’s simply needs tap in a quick search query over any given date range for a specific Service User or Support Worker to access the required notes.

Day-to-day, Managers can also see up to the minute reports as the moment a Support Worker completes their electronic care notes for a visit, these notes are synced with the CareSuccess management app. In addition, our Red-Amber-Green (RAG) alert system enables Support Workers to clearly flag any issues they had on a visit so your Care Managers can quickly see whether or not they need to intervene.

### ACCOUNTABILITY

How often do you deal with calls from family members who believe their loved one, your Service User, has not received the care they need? Perhaps they claim personal hygiene tasks were not completed or Medication not administered.

With handwritten care notes stored at a Service User’s home, you haven’t got easy access to the information you need to provide them with an immediate, definitive response. You’ll need to make time to go get those notes, rummage through them and find what you’re looking for, though you may still come up empty if your support worker hasn’t documented all of their tasks.

Electronic notes don’t just give your Managers instant access to Evidence of completed tasks but with the CareSuccess management portal, every time your support workers log that they have completed a task, the task is time and date stamped. Add to that GPS tracking and you’ll have convincing proof to show Service Users’ family members of where and when a task was completed.

What’s more, individual Service User care plans and their needs are built into their profile on the CareSuccess mobile app; if a Support Worker tries to log their completed notes having not ticked off a mandatory task, they’ll be alerted to their oversight and requested to submit their notes.

### AUDITS

When it comes around to monthly audits, from Spot Checks and Shadowing to Mandatory Training and Hand Wash Audits, Evidence once again comes into play. The CQC want to see what you’ve done and when you did it. As before, rifling through countless folders to dig out your proof is time-consuming. Electronic notes via the CareSuccess mobile app shred on the management portal enables you to quickly log and easily access your audits. The same goes for Evidence of Complaints, Compliments and Suggestions.

All your evidence is in one place, easily retrievable and the highest levels of security.

CareSuccess enables you to do away with mountains of paperwork by providing user-friendly digital apps that make creating, storing and accessing evidence easy for everyone, whether you’re tech-savvy or not.

Here is some of the functionality you can look forward to with CareSuccess:

- Attendance logs for arrival and departure times of Support Workers at Service Users’ homes
- GPS tracking of Support Worker visits to Service Users
- Evidence of completion of care plan tasks including:
  - Medication Administration Reports (MARs)
  - TMARs and Repositioning
  - Alerts indicating potential Safeguarding concerns
  - Antecedents, Behaviour and consequences (ABC data)
  - Bristol stool data
  - Ulcer grades (including photo uploads)
  - Food and Fluid Intake
  - Accidents, incidents and near misses
  - Real-time alerts of completed visits (including logged care notes)
  - Clear indications of the need for intervention using the red-amber-green alert system.

There’s more to gain with CareSuccess’ state of the art digital care technology. Every feature and function is designed to take away the stress that comes with the constant demand for evidence. With our suite of care apps, Evidence is easy to log and easy to access, leaving you to focus on providing excellent care.

For more information about how CareSuccess can help your agency thrive, get in touch with me, Harry Jashvir, here or drop me a line at [harry@caresuccess.io](mailto:harry@caresuccess.io)

Every Care Quality Commission (CQC) inspection is primarily an Evidence-gathering exercise. Speaking to one inspector and CQC Specialist Advisor (SpA), I was told that “if it isn’t written down then it never happened”. That’s the stark reality of running a domiciliary care agency today. It can be overwhelming.

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