Capture, keep an eye on, investigate, analyse and report all Accidents, Incidents & Near-misses.
Our digital, cloud-based Incident Reporting system is designed to help care staff quickly and easily report Incidents, Accidents, and Near Misses that occur whilst supporting and attending to client needs.
With just a few touches on their mobile device, care staff can raise an Incident Report or a Safeguarding Alert, which is communicated in real-time to other carers, coordinators, care managers, and management via a real-time dashboard, email alerts, and electronic care delivery timeline reports eCDRs
Our standard Incident Reporting template helps ensure that all relevant information is captured and recorded in a consistent manner with carer and client being identified with the start and end times of the call and includes:
Care managers can review and investigate Incidents, add additional information with regard to their investigation, and potentially escalate matters as needed.
The eCDR is automatically saved to the daily call and to both the client and carer cloud portals for management to view and review at later dates through a simple cloud storage system with a quick retrieval system.
With detailed carer log notes and a form filled out within the client's home, our Incident Reporting system helps ensure that the right information is communicated and visible to relevant staff. It also helps you to evidence processes to comply with the fundamental safety care standards
The digital Incident Reporting tool will help to ensure the safety and well-being of care staff and retrieve information for your PIR's or Pre-Inspection Provider Information Request through our integrated Incident Suite.