We all know that when it comes to the property market, it’s all about Location, Location and Location and similarly in domiciliary care it is debated that its all about Evidence, Evidence, and more Evidence.
Every Care Quality Commission (CQC) inspection is primarily an Evidence-gathering exercise. Speaking to one inspector and CQC Specialist Advisor (SpA), I was told that “if it isn’t written down then it never happened”. That’s the stark reality of running a domiciliary care agency today. It can be overwhelming.
‘Go digital or go under’ may sound like a stark ultimatum but the recent liquidation of Thomas Cook proves there is truth in it. With a 22,000-strong workforce and a 178-year heritage, the case of Thomas Cook proves there is no such thing as being so big that your business can’t fail by ignoring the rapid march of digitalisation.
The need for digital transformation isn’t restricted to the travel industry. It’s the way forward across all sectors from retail and manufacturing to education and healthcare, as supported by a recent study which revealed 89% of enterprises have plans to adopt a digital-first strategy.