Can your Carers view Customer Documents, Policies and Procedures on their Phones?

How can your Home Care benefit from allowing Carers to view Customer Documents, Policies and Procedures on their Phones?

In this short article, we are going to discuss how your Home Care can improve by giving Carers the ability to view Customer Documents, Policies and Procedures on their phones.

Service User Details

The modern and simple to use CareSuccess Mobile App allows Customer / Client Records to be shared and viewed on the Carer’s mobile app or in the case of a residential care home on a tablet.

The ability to share the document or remove the ability to view the document is controlled from the Management portal (accessed from anywhere with an internet connection). Access is secure, GDPR compliant, password protected and hosted with Microsoft.

If several carers are visiting a Customer over a week or a month, the mobile app will allow all of them to view the care records on their mobile app i.e. Preferred Routines, Care Plan or a Summary, Emergency Grab Sheet and which ever documents you decide to share. The documents can be viewed on a small mobile screen and the text can be enlarged by pinching the screen so a carer can read detailed small print as it can be magnified.

Document Designer

Industry Leading Document Designer

To ensure care is continuous, responsive and the carers have the latest amended documents, office staff / management can review, amend and share the latest version effortlessly and quickly due to the easy user interface with a modern up to date design.

Version Controlled Documents

In order to minimise mistakes, CareSuccess has an inbuilt version control mechanism. For example if a Manager was conducting a review of all care plans, and updating them within our management portal, then our system will pre-populate the date and time that the amended document was added to system, which then will appear on the mobile app (if shared).

This is a feature created in case a manager accidentally fails to update their own version control or may forget to delete an older version. In this instance, Carers accessing the mobile device to view care documents will see which is the latest care plan, as will managers conducting subsequent reviews.

If documents are deleted and need retrieving they will all be archived in the inactive status which is easy for managers to retrieve.

Document Designer

Care Providers now have the ability to share any relevant document. Let me give you an example.

If a Customer fell and the Carer sent a safeguarding alert to the Management portal, then office staff could check easily the Training Matrix for the Carer, and if the Carer has not had Falls training then the Falls Policies and Procedures document can be shared with the Carer quickly, easily and securely. An audit trail would then confirm that the Carer has received and read the Falls Procedures and Policies document.

The examples given above can also be used for training or educational videos for both Carers and Customers, all within our simple, modern and easy on the eye mobile phones and web portals.

So hopefully, you are now aware on how your Home Care can improve by giving Carers the ability to view Customer Documents, Policies and Procedures on their phones.

We’ve got your covered!

At CareSucess, we have ECM, NFC, Intime, Outime, Location, Google maps and Mileage all built into a system packed with advanced features to equip your care provider business for the next round of legislation.

If you’re intereseted:

Real Time Reports

Ready To Get Started?

Pin It on Pinterest

Share This