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How can cloud based technology efficiently communicate Incidents, Accidents and Near Misses for UK Home Care Companies?
On the 20th October, the Care Quality Commission (CQC) released its report on adult social care in England. It highlighted that there were 250,000 people over the age of 65 who had unmet care needs.
The CQC also identified that 1 in 10 older adults surveyed had experienced an adult social care incident in the last year.
As a growing number of people are seeking help from home care providers, it is inevitable that these numbers will continue to rise.
To ensure that both the CQC and home care companies are kept up to date with any incidents, accidents or near misses related to their services, a cloud based incident management system can effectively communicate key information so urgent action can be taken immediately.
This type of system will allow both customers and employees to report any incidents or accidents by phone or online within seconds so they can be dealt with quickly and efficiently.
What types of incidents are being reported?
The CQC report highlights that data recorded shows there have been 2,800 serious injuries to people receiving home care in just three years alone. This figure was recorded between 2013-15 and many more could have occurred outside this time frame but have not been reported yet.
A cloud incident management system allows all reports to be made immediately which means they can be dealt with promptly and efficiently.
With potential victims needing immediate attention, it is crucial for IT systems to be in place so multiple reports can be made quickly without any problems occurring.
These types of situations can arise at any time during a shift which is why an effective system for reporting incidents needs to operate without fail at all times when required by staff members or customers.
The last thing anyone wants is for an incident to occur but when it does happen then immediate action must be taken before it becomes too late for someone’s health or safety.
All companies should have systems in place that are able to handle these situations effectively, which will allow all information related to an incident to be swiftly accessed by those responsible for dealing with such matters before anything else happens which could result in lasting harm or injury of any kind occurring as a result of such issues arising due to lack of action being taken immediately after they occur – especially where vulnerable adults may suffer as a result – this simply must not happen!
A based software system can offer complete flexibility and accountability which means everything is communicated clearly and quickly – leaving no room for error – never again should we find ourselves witnessing such negative situations taking place ever again!
A cloud incident management system can help protect both customers and employees by ensuring the safety of everyone involved in the home care industry is taken into consideration at all times.
This includes staff members and customers as well as vulnerable adults who has previously been known to be at risk of harm due to lack of care.
Everyone deserves to be treated with respect and dignity at all times!
We’ve got your back!
At CareSucess, we have ECM, NFC, Intime, Outime, Location, Google maps and Mileage all built into a system packed with advanced features to equip your care provider business for the next round of legislation.
The CareSucess Home Care Management System includes eMAR, Rostering, Invoicing, Staff Pay, and Mobile Point of Care Monitoring, and much more.
If you would like to see the simplicity of the Design templates, how they connect within the Document Management System, and how you can share important information to Carers and key stakeholders, feel free to get in touch.
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